Your IT person stays in charge. We add a help desk, security monitoring and specialists for the moments when the workload outgrows one team.
Get a Free IT AssessmentNobody understands your technology better than the person who runs it. What they rarely have is spare time, a backup for vacations and a security team watching alerts at night. Co-managed IT supplies those without replacing anyone. Co-managed IT support sits beside your internal team rather than over it.
You choose the split. Some teams pass off the help desk so their lead can finish projects. Others keep daily support and hand over monitoring, patching and backups. Prefer a complete outside team? Outsourced IT services cover everything, and managed IT services explain the core plan.
Weighing whether to grow your own department? Read managed IT services vs in-house IT in Philadelphia. If you only need occasional help, IT support services may be enough.
One or two people cannot answer every ticket, watch every alert, patch every machine and still ship the projects leadership wants. Something gives, usually security or documentation.
Co-managed IT removes the repetitive load and covers vacations, sick days and the 2 a.m. alert, so your team can spend its energy on work that moves the company forward.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Philadelphia office.
Password resets, new laptops and everyday questions flow to our help desk, leaving your internal team free for work only they can do.
Tickets follow your rules and escalation paths. Your lead sees only what truly needs them, with notes attached.
Monitoring, patching and threat response keep running when your own team is offline, in meetings or on vacation.
Alerts are reviewed continuously so nothing sits over a weekend. Your team receives a monthly summary and keeps the final say on every change.
Cloud migrations, office moves and network upgrades get the specialists and hours they need without derailing daily support.
Specialists join for the length of the project and hand everything back, fully documented. Your person keeps control of decisions and timelines.
Your staff work in the same monitoring, ticketing and documentation platform we use, with no licenses to buy.
Everyone looks at the same screen, so nothing hides in a separate system.
Plenty of shops can fix a laptop. These are the reasons Philadelphia businesses give for choosing Net Philly and staying.
Our team knows which Center City towers need paperwork before anyone enters the riser room, how row-house offices limit new cabling, how river flooding and summer storms threaten basement equipment and how long it really takes to get from University City to King of Prussia at 5 p.m. That local knowledge makes fixes faster and calmer.
Your network, devices and backups are watched day and night. Most issues are resolved before anyone notices, and when something needs your attention you get a plain explanation.
After a free assessment you get a per-user quote listing every included service. No hourly surprises, no unexpected after-hours charges and no fine print about what counts as extra.
Companies with their own IT staff are found all over the region. These are the areas where co-managed support is most common.
Law firms, consultancies and finance teams around City Hall work in older towers with shared risers, strict access rules and tenants who all need the same maintenance windows. Managed IT here means coordinating with building staff and keeping remote access dependable for SEPTA commuters.
Wealth managers, boutique firms and medical offices around Rittenhouse occupy converted townhouses and mid-rise offices. Managed IT plans Wi-Fi around thick walls and keeps client records encrypted and backed up.
Research groups, startups and healthcare teams near Penn, Drexel and the hospitals handle grant data, patient records and fast-changing staff. Managed IT supplies device management, access control and documentation reviewers expect.
Design studios, agencies and small tech companies in Old City work in historic buildings where new cabling is hard. Managed IT relies on well-placed access points and keeps guest and staff networks separate.
Creative firms, makers and startups in former factories grow quickly and rearrange often. Managed IT makes onboarding repeatable and protects shared files and point-of-sale systems.
Contractors, restaurants and family-run businesses in South Philly need dependable payments and simple, affordable support. A managed plan covers updates, backups and a help desk for one monthly fee.
Regional offices, pharmaceutical suppliers and corporate teams around King of Prussia connect to headquarters elsewhere. Managed IT monitors those links and gives local staff the same help desk as head office.
Practices and service companies across the river in New Jersey get the same help desk and on-site support as Philadelphia clients. Managed IT also keeps systems current with New Jersey customers’ expectations.
Co-managed IT sits between going it alone and handing everything over. For the bigger cost question, read managed IT services vs in-house IT in Philadelphia.
| Topic | Co-Managed WithNet Philly | In-House Team Alone | Break-Fix IT |
|---|---|---|---|
| Who decides | Your IT lead | Your IT lead | Whoever shows up |
| Help desk capacity | Your team + our help desk | Your team only | Not included |
| Nights & weekends | Monitored 24/7 | Usually nobody | Not covered |
| Vacations & sick days | Covered | Gaps | Not applicable |
| Specialist skills | On call | Hire or contract | Billed per job |
| Tools & licenses | Included & shared | Bought separately | Not included |
| Documentation | Shared & central | Varies | Rarely kept |
| Cost | Below full outsourcing | Another salary | Hourly |
Co-managed IT is measured by how much your own team can finally finish.
Routine work and night alerts move off their plate.
Threats watched even when your team is offline.
Specialists keep big projects moving.
Professional tools without new licenses.
Organizations with internal IT staff use co-managed IT in different ways. These pages show how.
24/7 monitoring and HIPAA-ready processes alongside your internal team.
ManufacturersHelp with plant networks and office systems while your team runs production IT.
Engineering FirmsSecurity monitoring and project support behind a lean internal team.
Financial ServicesAudit support and monitoring that back up your internal staff.
Our old provider answered tickets the next day. Now somebody picks up right away and most problems are solved on the first call. The constant complaints about IT in our office stopped.
We switched providers during a busy grant season and worried about it. Everything kept working for the three weeks it took, and we received full documentation at the end.
Repairs used to come with their own invoices. Now it is one monthly amount, a short report and a talk about upgrades before something fails. Budgeting for IT takes minutes.
Your free assessment ends with a proposed split and a written quote. If full outsourcing or a lighter option fits better, we tell you. Then you decide.
An arrangement where your internal IT person or team keeps control and an outside provider adds help desk capacity, monitoring, security and specialists. You decide what is shared.
Usually less than a full managed plan, because your team keeps part of the work. The pricing guide explains the models.
No. It is built around your internal team. They keep the decisions, and we take routine work and after-hours alerts.
Anything you choose: help desk overflow, monitoring, patching, backups, security, projects or vacation cover.
You can, and most teams like having professional monitoring and ticketing without extra licenses. We can also work in your existing tools.
Your team does. Access is shared by agreement, documented and changeable whenever you like.
Yes. Specialists join for migrations, moves or upgrades and hand everything back when the project ends.
Everything is documented and shared, so we can cover the gap at once. Many companies then move to outsourced IT services until they hire again.
With a free assessment. We review your setup and your team’s workload and propose a split that makes sense.
It fits companies that already have at least one IT person. If nobody handles IT today, small business IT support is the better start.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows where your team needs help and what it would cost.